Privacy Policy
This policy explains the information LegalDesk processes when firms and visitors use the platform.
Information we process
Account, firm, contact, usage, and support information may be processed to provide and secure the service. Customer legal data remains associated with the customer tenant that submitted it.
How information is used
Information is used to operate the platform, authenticate users, deliver requested features, prevent abuse, support customers, and meet legal obligations.
AI conversations
If you consent to use the AI assistant, your conversation and approved public knowledge are sent to OpenAI and the conversation is stored privately in LegalDesk. We request that responses are not stored as retrievable provider responses; provider retention and abuse-monitoring policies may still apply. Do not send confidential, privileged or identifying case material to the assistant. You choose whether to share an excerpt with a professional.
Payments and consultations
Lenco processes online payment details. LegalDesk stores collection references and verified billing records, not payment card credentials. Daily processes participant names and audio/video when you choose to join a virtual consultation. Private documents use a configured private object-storage bucket and short-lived download links. Optional email or SMS notifications send generic workspace updates to your opted-in contact details.
Client matter access
Your receiving firm controls which matters and documents it shares with your client account. Private internal notes are excluded from the client portal. Public reviews show your first name and review text only after moderation.
Retention and requests
Records are retained only as needed for the service, security, compliance, and legitimate business purposes. Contact the LegalDesk operator to request access, correction, or deletion where applicable.
Last updated: October 5, 2026. The platform operator must review these baseline terms and policies before public launch.